Jeffcom is the lifeline between
our community and emergency services
Who We Are
Jeffcom is Colorado’s premier emergency services dispatch and communications center.
Formed as a consolidation of eight 9-1-1 centers in Jefferson County, Jeffcom now dispatches for 30 police, fire, and emergency medical agencies. The center processes over 250,000 9-1-1 calls annually, and over 700,000 calls total (emergency and non-emergency). Daily operations are made possible by a staff of 136 Emergency Communications Specialists and Communications Supervisors who are supported by Administrative, Human Resource, and Information Services personnel.
Recognized as an industry leader in Operational Excellence and Technology Innovation, Jeffcom strives to improve emergency communications through the adoption of new and emerging technologies, and recognizing our people.
Accomplishments
- 2018: First Emergency Communications Center in Colorado to integrate RapidSOS location services with the Computer-Aided Dispatch system.
- 2020: First Emergency Communications Center in Colorado to accept alarm calls for service via the Automated Secure Alarm Protocol (ASAP), expediting dispatch to calls received from alarm monitoring centers.
- 2021: Early adopter of citizen engagement platform PowerEngage, providing communications center with direct feedback from citizens.
- 2021: Implemented Automated Abandoned Callback, systematically calling back those who dialed 9-1-1 and hung up before speaking to call takers.
- 2022: Founding member of the Colorado CAD-to-CAD interoperability hub, directly connecting South Metro Fire Rescue and Douglas County Regional Dispatch to Jeffcom.
- 2022: Deployed Remote Call Taking Kits to enable call takers to handle non-emergency calls from home.
- 2022: Placed into service Jeffcom’s Incident Dispatch Vehicle, a custom emergency communication vehicle.
- 2024: Began dispatching services for Clear Creek County, adding four law enforcement agencies, one fire agency, and one EMS agency. Jeffcom now provides dispatch services to a total of 30 agencies.
- 2024: First Emergency Communications Center in Colorado to move to a cloud native Call Processing Equipment.
- 2019 NICE Systems PSAP of the Year
- 2019 APCO International Trainer of the Year
- 2020 APCO International Telecommunicator of the Year
- 2021 APCO International Information Technologist of the Year
- 2022 APCO International Supervisor of the Year
- 2023 NG 9-1-1 Institute Outstanding Call Center
- 2023 CentralSquare Innovation Excellence Award
- 2023 APCO International Technology Leadership Award
- 2024 IAED Dispatcher of the Year
- 2024 APCO International Telecommunicator of the Year
Gateway to the Rockies
Jefferson County (“Jeffco”) spans 774 square miles of urban, rural, and mountainous terrain. The county is home to the Coors Brewery in Golden, Denver Federal Center in Lakewood, Colorado School of Mines, as well as the world famous Red Rocks Amphitheater in Morrison.
The county slogan is “Gateway to the Rocky Mountains” as the major interstate I-70 runs directly through the heart of Jeffco and is highly trafficked by travelers and recreationists.
Jefferson County also sports a diverse network of Open Space and State parks including Chatfield State Park, Staunton State Park, and Elk Meadow Park.
Clear Creek County
Clear Creek County sprawls across 396 square miles of rugged mountainous landscapes. The county consists of the famed Georgetown Loop Railroad, the historic Argo Mill, and the Phoenix Gold Mine.
Renowned as a destination for outdoor enthusiasts, Clear Creek County boasts four towering peaks surpassing 14,000 feet, two ski resorts, exhilarating Clear Creek river rafting, and St. Mary’s Glacier. Additionally, the county encompasses four nationally protected areas: Pike National Forest, Roosevelt National Forest, James Peak Wilderness, and Mount Evans Wilderness.
Mount Blue Sky, towering at 14,271 feet, commands views that stretch over 100 miles to the east. The Mount Blue Sky Scenic Byway ascends over 7,000 feet in a mere 28 miles, claiming the title of the highest paved road in North America. Amidst this alpine terrain, one can encounter a plethora of unique wildlife, including bighorn sheep and mountain goats.
